Support

If you have any issues with downloading, installing, or with any features of the Travelocity Travel Plan Creator, please refer to our Frequently Asked Questions (FAQ) below. If you require additional assistance, or would like to provide us with feedback, please click Email Support.

We'll be updating this Support page on a regular basis with updates to our software, along with more answers to your questions. So be sure to check back often if you have any issues while using the Travelocity Travel Plan Creator.

FAQs

• About Smart Web Printing
• Installation
• Smart Web Printing
• Smart Preview
• Smart Selection
• Clip Book Pane
• Print Clips Window
• Smart Web Printing Options
• Troubleshooting

About Smart Web Printing

Q: What is Smart Web Printing?

A: The Smart Web Printing - Beta application is an enhancement for Microsoft® Internet Explorer that improves the printing of any web page with some new capabilities:

• Smart Web Printing - Beta technology enhances Microsoft® Internet Explorer by automatically fixing common problems that users often encounter when they print web pages.
• Smart Preview - an enhanced Print Preview window with options that give you more control over web pages and how they print. This window also reflects the automatic printing fixes provided by Smart Web Printing - Beta.
• Smart Selection - lets you easily select, modify, and arrange clips from web pages before you print them, providing relevant printed pages.
• Clip Book - provides a convenient place to store and organize web page clips you gather using Smart Selection during your online sessions.
• Print Clips - provides a window which combines all selected clips into a print-ready document for final review and edits. The Print Clips window also lets you save the clips you have selected as a PDF so you can keep your clips for future use or to share with others.

Installation

Q: What browsers support Smart Web Printing?

A: You must be currently using Internet Explorer 6 to use Smart Web Printing. It does not currently support IE 7 or other browsers.

Q: I installed Smart Web Printing but I don’t see any change. What do I do now?

A: Close your browser and open it again. On the right side of the screen, you will see a ‘Welcome to Smart Web Printing’ Demo. Select Watch Demo for a quick tutorial on Smart Web Printing. When finished with the demo, select the Get Started button.

Q: How can I view the demo again?

A: C:\Program Files\HP\HP Smart Web Printing 2.0\Help\HPSWP_DEMO_MAIN.chm

Q: How do I uninstall Smart Web Printing?

A: To uninstall Smart Web Printing - Beta:

1. In the Start menu select Smart Web Printing > Uninstall Smart Web Printing.
2. Follow the onscreen prompts.

You can also open the Control Panel from the Start menu and open Add or Remove Programs. Select Smart Web Printing in the Add or Remove Programs window, and then click Remove.

Smart Web Printing

Smart Web Printing - Beta technology enhances Microsoft® Internet Explorer by automatically fixing common problems that users often encounter when they print web pages.

Q: What problems does Smart Web Printing fix?

A: Smart Web Printing automatically fixes the following problems:

• Cut-off right margins (Internet Explorer 6.0 problem only). Be confident that the full page prints.
• Wasted paper (Internet Explorer 6.0 problem only). The last few lines on a web page can cause unwanted or unneeded pages to be printed. Prevent this from happening with Smart Web Printing - Beta.

Q: How do I access Smart Web Printing?

A: With Smart Web Printing - Beta installed, the Print button ( or ) on the browser toolbar has a down arrow that offers two print options within Internet Explorer:

• Smart Print: When this option is selected, the Print button appears as . Clicking sends the current page directly to the printer after applying the automatic fixes of Smart Web Printing - Beta, and without displaying a preview. Selecting Print > Smart Print from the File menu or Print from the Windows right-click context menu applies the automatic fixes and then displays the Print dialog box.
• Standard Print: When this option is selected, the Print button appears as . Clicking sends the current page directly to the printer without the automatic fixes of Smart Web Printing - Beta, and without displaying a preview. Selecting Print > Standard Print from the File menu or Print from the Windows right-click context menu opens the standard Print dialog box, bypassing any preview windows.

Q: Why didn’t the Print Dialog box display when I selected the Smart Print Button?

A: If you print via the toolbar buttons, the print button sends the current page directly to the printer. If you want to first display the print dialog box, then select the Print menu: File > Print > Smart Print… or print by selecting Ctrl-P.

Q: When I selected print, the right side of the web page was still cut off. Why didn’t Smart Print work?

A: You may have selected Standard Print by mistake. If the Print button on the browser toolbar appears as , click the down arrow next to the button. If the Print button already appears as , Smart Print is already selected.

Q: How can I make sure that Smart Print is always selected instead of Standard Print?

A: Highlight Smart Print and click to select it. The Print button changes to . The option remains selected between online sessions.

Smart Preview

In addition to its automatic fixes, Smart Web Printing - Beta technology offers Smart Preview, an enhanced Print Preview window with options that give you more control over web pages and how they print. This window also reflects the automatic printing fixes provided by Smart Web Printing - Beta.

Q: How do I access Smart Preview?

A: With Smart Web Printing - Beta installed, the Preview button ( or ) on the browser toolbar has a down arrow that offers two print preview options within Internet Explorer:

• Smart Preview: When this option is selected, the Preview button appears as . An enhanced Print Preview window appears when you click . This option provides the best printing experience for most users. Select it to take full advantage of all the printing enhancements provided by Smart Web Printing - Beta.
• Standard Preview: When this option is selected, the Preview button appears as . The standard browser Print Preview window appears when you click .

Q: The Print Preview button is not on my toolbar. How do I display it?

A: If the icon does not appear on the browser toolbar, right-click the toolbar, select Customize, and add the Preview button.

Q: How can I make sure that Smart Preview is my default Preview option?

A: Highlight Smart Preview and click to select it. The Preview button changes to . The option remains selected between online sessions.

Q: How do I know if I’m using Smart Preview or Standard Preview?

A: If the Preview button on the browser toolbar appears as , click the down arrow next to the button. If the Preview button already appears as , Smart Preview is already selected.

Q: How do I print from Smart Preview?

1. Make sure Smart Preview is selected, as described above.
2. Preview a web page:
   • Click the button on the browser toolbar.
   • Select Print Preview > Smart Preview from the File menu in the browser.
3. Select the Print button in the enhanced Print Preview window to display the standard Print dialog box.
4. Select Print in the standard Print dialog box to send the job to the printer.

Q: What features are included in Smart Preview?

A: With Smart Preview selected, the enhanced Print Preview window, unlike the standard browser preview window, gives you easy ways to control how a web page prints:

• Automatic fixes – Smart Preview contains all the fixes found in Smart Printing.
• Page selection check boxes: A single web page may be broken into several print pages which are shown in the enhanced Print Preview window. Use the check box located below each page to select or deselect specific pages for printing. All pages are selected by default.
• Print frames: Control how frames print by selecting an option from the Print frames drop-down box. Not available if the current web page has no frames.
• Include headers and footers: Click this option to toggle headers and footers on or off in the printed document.
• Zoom controls: Click or to decrease or increase the magnification, or select a specific magnification from the drop-down box. These controls only affect the onscreen appearance. They do not affect printing.
• Page Setup: Click to access the standard Page Setup dialog box before printing. Change page orientation, margins, and other aspects of the print job here.
• Print: Click to display the standard Print dialog box.
• Cancel: Click to close the enhanced Print Preview window without printing.

Smart Selection

Using Internet Explorer's standard selection features can be challenging for many users. Despite how the page appears to flow onscreen, selecting just the content you want and in the order you want it can be impossible. Smart Web Printing technology adds an Smart Select mode that makes selection intuitive, simple, and fast. You’re in greater control and able to print what you want, how you want it. The end result is you save paper.

Q: How do I use Smart Selection?

A: Smart Web Printing - Beta adds a new Selection button on the browser toolbar that lets you toggle between Smart Selection and Standard Selection modes.

When Smart Selection is selected, the cursor changes to a crosshair when it hovers over selectable content. Drag out a rectangular area containing the content you wish to select. Only content within the area is selected. A pop-up menu with the following options also appears when you make a selection:

• Clip: Click to add the selected content to the Clip Book pane.
• Print: Click to print the selected content.
• Use Standard Selection: Click to switch to Standard Selection.

For more information, see The Clip Book pane.

Q: How do I know if I’m using Smart Selection or Standard Selection?

A: When Smart Selection is active, the Selection button on the toolbar is highlighted. When Standard Selection is active, the Selection button is dimmed and no longer highlighted.

Q: How do I select between Smart Selection and Standard Selection?

A: Click the button in the browser toolbar to toggle between Smart Selection and Standard Selection modes. The appearance of the button changes to reflect the selection mode.

You can also switch to Standard Selection by selecting Use Standard Selection from the pop-up menu that appears when you make a selection in Smart Selection mode.

The Clip Book Pane

The Smart Web Printing - Beta Clip Book pane provides a convenient place to store and organize web page clips you gather using Smart Selection during your online sessions.

Q: What features are included in the Clip Book Pane?

A: With Clip Book pane displayed, you have the following options:

• Print Clips: Opens the Print Clips window with any clips that are checked.
• Automatic web link: Double-clicking on any clip will automatically open another web browser window and navigate to the site where the clip was copied.
• Select All: Selects all the clips in the Clip Book pane.
• Deselect All: Unselects all the clips in the Clip book pane.
• Delete: Deletes any clips that are checked.
• Close: Click to close the Clip Book pane.

Q: How do I activate the Clip Book Pane?

A: Click the Clip Book button in the browser toolbar to toggle between showing and hiding the Clip Book.

NOTE: If the Clip Book is hidden and you add a clip, the Clip Book opens automatically.

Q: How do I add clips to the Clip Book pane?

A: Make sure the Smart Selection mode is selected. For more information, see Smart Selection.

1. Drag out a selection rectangle to highlight the desired content and then release the mouse button. A popup menu with the following options appears:
   • Clip: Click to add the selected content to the Clip Book pane.
   • Print: Click to print the selected content.
   • Use Standard Selection: Click to switch to Standard Selection.
2. Highlight and click Clip.

Q: How can I remove clips from the Clip Book pane?

A: Select one or more clips in the Clip Book pane by checking the box next to the name of each clip. To select all the clips, click the Select All button at the top of the Clip Book pane.

1. Click the Delete button at the top of the Clip Book pane.
2. Click Yes when prompted to delete the selected clips.

Q: Can I reorganize the order of my clips in the Clip Book pane?

A: Yes, click on a clip and drag it to a new location in the Clip Book pane. An insertion marker appears between existing clips as you drag, indicating where the dragged item will be inserted when dropped. Release the mouse button at the desired location.

Q: How can I remove the Clip Book pane?

A: If the Clip Book is displayed, clicking the Clip Book button will hide the Clip Book. Click the button again to display the Clip Book. You can also hide the Clip Book by selecting the Close button on the upper-right corner of the Clip Book pane.

Q: Can I make the Clip Book Pane larger or smaller?

A: Drag the left side of the Clip Book pane to change its width. This lets you make the Clip Book narrower or wider, as desired.

Any clips in the Clip Book resize to fit in the new width.

Q: How many clips can I have in the Clip Book pane at one time?

A: The Clip Book pane can display up to 25 clips. To add additional clips, you will first need to delete existing clips.

The Print Clips Window

The Clip Book pane provides a Print Clips window which combines all selected clips into a print-ready document for final review and edits. The Print Clips window also lets you save the clips you have selected as a PDF so you can keep your clips for future use or to share with others.

Q: How do I access the Print Clips Window?

A: Select one or more clips in the Clip Book pane by checking the box next to the name of each clip. Then, click the Print Clips button at the top of the Clip Book pane. The selected clips appear in the Print Clips window laid out on one or more pages in the same order as they appear in the Clip Book pane.

Q: What features are included in the Print Clips Window?

A: In the Print Clips window you can use the following options:

• Zoom controls: Click or to decrease or increase the magnification, or select a specific magnification from the drop-down box. These controls only affect the onscreen appearance. They do not affect printing.
• Delete: Click to delete a selected clip.
• Page Setup: Click to access the standard Page Setup dialog box before printing. Change page orientation, margins, and other aspects of the print job here.
• Orientation: Click to toggle between Portrait and Landscape page orientation.
• Print: Click to display the standard Print dialog box.
• Save As PDF: Click to save the contents of the Print Clips window as a PDF file.
• Cancel: Click to close the Print Clips window without doing anything.

Q: How do I delete a clip in the Print Clips Window?

A: Select a clip on the page in the Print Clips Window by clicking it. Then, select the Delete button on the Print Clips toolbar. The clip will be removed.

Q: Can I delete the web link and date information at the bottom of each clip?

A: Yes, the web link information and date are separate items. Just click on them to highlight, then select Delete.

Q: Can I select more than one clip at a time?

A: Select a clip on a page in the Print Clips window by clicking it. Hold down the Ctrl key as you click to select multiple nonconsecutive clips or the Shift key to select a range of adjacent clips. You can also drag out a selection marquee to select several clips at the same time.

NOTE: You cannot select or edit just part of a clip. You select, resize, move, or delete the clip as a whole.

Q: Can I change the size of the clip in the Print Clips Window?

A: Yes, first select the clip by clicking on it. Then, resize the clip by dragging a sizing handle. The clip reflows to fit the new size.

Q: Can I rearrange my clips in the Print Clips Window?

A: Yes, first select the clip by clicking on it. Then, drag the clip to a new location in the Print Clips window. A solid-line insertion marker indicates where the clip will go when you release the mouse button. The insertion marker appears only in places where you can move the selected clip. Text elements may resize automatically to fill the available space.

Non-printing crop marks indicate the printable area on each page.

Q: Can I adjust the page breaks in the Print Clips Window?

A: Select a dashed-line page break marker by clicking it. They are located at the bottom of each page. Then, drag the page break marker to a new location on a page in the Print Clips window and release the mouse button.

Q: Can I move rearrange two clips side-by-side in the Print Clips window?

A: No, clips are arranged vertically and require the entire page width. You will sometimes see white space surrounding the clip. The white space is actually part of the website frame and cannot be removed.

Q: How do I print my documents from the Print Clips Window?

A: Click Print in the Print Clips window to display the standard Print dialog box. Then, click Print in the standard Print dialog box to send the job to the printer.

Q: Can I save my documents from the Print Clips Window?

A: Click Save As PDF in the Print Clips window to display the standard Save As dialog box.

1. Enter a file name for the PDF.
2. Click OK create the PDF.

Smart Web Printing Options

Set preferences for Smart Web Printing - Beta to control how it works.

Q: How do I access the Web Printing Options?

A: Select Edit > Smart Web Printing Options to open the Smart Web Printing Options dialog box.

Q: What options can I modify?

A: Set the following options, as desired:

• Selection Mode Toolbar Button
  • Reset to Standard Selection after single use: Select to have the button revert automatically to Standard Selection immediately after the button is used in Smart Selection mode.
  • Toggle between Standard and Smart Selection (Default): Select to have the Selection button toggle between the two modes. The selected mode remains selected between online sessions.

Troubleshooting

Q: The special Smart Web Printing toolbar icons have disappeared.

• Browser plug-in support may have been turned off. Select Tools > Internet Options and click the Advanced tab. Make sure the Enable third-party browser extensions (requires restart) option is checked. Smart Web Printing technology is not available unless this option is checked. Some corporate policies may not allow the use of third-party browser plug-ins or extensions. This option is also sometimes turned off to prevent spyware and other malicious software from functioning. Restart the browser after exiting the Internet Options dialog box if you make a change to this option. You do not have to restart your computer.
• You or someone with access to your computer may have customized the browser toolbar and removed the buttons. Right-click the toolbar, select Customize, and add the Preview button.

Q: I selected an image to put in the Clip Book, but only part of the image is displayed. What happened?

A: Some images may be too large to fit on a clip book page. You may be able to copy the image to your local drive and then edit it using an image software package such as Paintbrush or Picture Manager.

Q: I installed Web Smart Printing, but nothing happened.

A: You need to close your web browser and reopen it for the Web Smart Printing to complete its installation. When you reopen your browser, the Smart Web Printing start-up window will be displayed in the right pane. You can then view a demo and start using Smart Printing!

Q: I’m viewing a PDF file on my browser, but when I attempt to copy the information using the Smart Selection mode, I can’t view the menu and select Clip to copy the information to the Clip Book. What am I doing wrong?

A: The Selection Mode does not work while viewing PDF files.

Q: I can no longer cut and paste text in my browser. Did Smart Web Printing disable this feature?

A: While the Smart Selection Mode is active, the program is expecting you to select an area on the website to drag and clip. To perform the standard cut-n-paste feature, temporarily turn off the Smart Selection Mode by toggling the button on your taskbar. You will know that it is inactive when it is no longer highlighted.